Satisfaction - Shipping - Returns
Customer satisfaction is of the utmost importance to us. We do understand that it is impossible for every order to be 100% smooth, but we want to achieve as close to 100% as possible. If for any reason there is a problem, please give us the opportunity to make it right as we sincerely value your business!
Sizing, fit, material, shipping, not what you expected, human error, etc....we want to hear from you so we limit problems and enhance the customer experience. Thank you for purchasing Protect Ya Neck MMA apparel and we hope to see you again soon!
- Domestic Priority Shipping: 1-4 days delivery - from $5.95 (order over $75 are free)
Outside U.S. 48 States (USPS Priority Mail):
- Orders shipped to military addresses and AK, HI, PR, GU & VI are shipped via USPS Priority Mail.
- Estimated delivery time for AK, HI, PR, GU & VI is 3-5 business days.
- USPS First Class International: estimated 10-15 business days
- USPS Priority Mail International: estimated 6-10 business days
- USPS Express Mail International: estimated 3-5 business days
Delivery time depends on customs processing. Customers are responsible for paying any customs fees and duties charged by your country.
*Please note: Business Days do not include customs processing time. International Orders can take up to 2 business days to be processed and shipped for security reasons.
Returns & Exchanges
No Hassle Return Policy (updated 02/01/2023)
We want you to be 110% satisfied with your purchase and purchasing experience. If you are not satisfied with any product for any reason you may return it for a refund of the purchase price, a store-credit, or exchange for another product within 30 days from the date of delivery provided it is in resalable condition. If your purchase was eligible for free shipping, the shipping cost will be deducted from your credit or refund. If you paid for shipping then we will pay for the return shipping.
- Returned items will not be accepted as a return if it is in poor condition, dirty, washed, or worn.
- Restocking fees will not be charged for items returned in original condition.
- Store credits and refunds will not be issued until the item has been received and deemed resalable.
- If there are any errors made by the company (wrong size, wrong order, etc), we will pay for the return shipping back to us if we are notified within three business days of package receipt.
In order to start the return/exchange process, please contact customer service at firstname.lastname@example.org